SRI Home | About |  Instructions for Authors |  Editors |  Archive | Authors Information Charge FAQ | Submit |  Peer Review
Publication Ethics

Reviewers’ Guidelines

Memberships and Standards

Manuscript Handling fees

Conferences

More on membership

News

Journal categories

Join Our Editorial Team

Citing Reference

Google Scholar h5-index


SNIP indicator

 

  Sci. Res. Impact.  

  4(3): 043-059, June 2018

 

 View: PDF (197KB) 

 

 Search Authors Articles in:

 

 

 

 

Scientific Research and Impact, Vol. 4(3), pp 043-059 June 2018

doi:1014412/SRI2018.059

(ISSN 2315-5396) © 2018 Science Park Journals

Full Length Research Paper

 

 

 

THE IMPACT OF CUSTOMER SERVICE OF MEXICAN COMPANIES BASED ON CUSTOMER CARE
 

José G. Vargas-Hernández, M.B.A.; PhD.

 

Research Professor of the Administration Department

University Center for Economic and Managerial Sciences, University of Guadalajara Periférico Norte 799 Edif. G201-7 Núcleo Universitario Los Belenes

Zapopan Jalisco 45100

 

 

 Abstract

 

Abstract: The purpose of this research is to measure the level of customer service of Mexican companies in terms of customer service, considering that customer service is directly related to offer a good customer service. This research is analytical and descriptive, because it contains the main concepts about research, as well as the main authors and creators of the same and descriptive because in the research are tables and tables that help explain in a way Easier for the correct compression and differentiation of these concepts. With this research they will understand the importance and difference between a service and an attention, and once understood this will be able to better train their staff to obtain better and greater results in their companies and also reflected in their profits.

 

Keywords: Customer service, Customer Support, Companies.

 


 

 

                                                                                                       

 

 

            

This is an open access article published under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Science Park Journals

© Copyright Science Park Journals 2012 - 2018                   Terms and Condition  |  Privacy Policy  |  FAQ  |  Customer Services